Clemson University Ombuds
What is an OMBUDS?
An Ombuds is a confidential, independent, neutral, informal, and safe resource where the Clemson community can go to process concerns, get information, and develop options for how to move forward in a difficult situation. The University Ombuds can provide education, conflict coaching, mediation, facilitation, and referrals to other resources across Clemson University. A place to go when you don't know where else to go.
Conflict Resolution Guides
- Understanding Conflict
- Difficult Conversations
- Magic Phrases
- Giving Feedback
- What Can You Control?
- What is Really Bothering You?
Conflict Management Resources
- Implicit Bias Test from Harvard's Project Implicit
- Microaggressions (PDF)
- Conflict Styles Assessment from United States Institute of Peace
- Article on Fairness from University of Victoria's Office of the Ombudsperson
- The Third Side
- Video about Reflective Structured Dialogue from Essential Partners
- Center for Justice and Reconciliation
- The Power of Apologies (PDF) by Marsha Wagner
- The Future of Apologies by Aaron Lazare
- Website on Bullying in the Workplace from Canadian Center for Occupational Health and Safety
- Survey on 2014 Workplace Bullying (PDF)
- Tips for Managing Difficult Decisions (PDF) by MIT Ombuds Office
- Tips for Managing Up by First Round Review
Books
- The Organizational Ombudsman: Origins, Roles, and Operations—A Legal Guide by Charles L. Howard
- Difficult Conversations by Douglas Stone, Bruce Patton, and Sheila Heen
- Nonviolent Communication by Marshall B. Rosenberg
- Dignity: Its Essential Role in Resolving Conflict by Donna Hicks
- Conflict Coaching: Conflict Management Strategies and Skills for the Individual by Tricia S. Jones and Ross Brinkert
- The Bully at Work: What You Can Do to Stop the Hurt and Reclaim Your Dignity on the Job by Gary and Ruth Namie
- Getting to Yes by Roger Fisher, William Ury, and Bruce Patton
- Getting Past No: Negotiating Your Way from Confrontation to Cooperation by William Ury
- Beyond Blame: A New Way of Resolving Conflicts in Relationships by Jeffrey Kottler
- Please Understand Me: Character & Temperament Types by David Keirsey and Marilyn Bates
- The Anatomy of Peace: Resolving the Heart of Conflict by The Arbinger Institute
- The Mediation Process: Practical Strategies for Resolving Conflict by Christopher W. Moore
- The Little Book of Restorative Justice by Howard Zehr
- The Good Fight: Use Productive Conflict to Get your Team and Organization Back on Trackby Liane Davey
Ombuds Resources
- Website for International Ombuds Association (IOA)
- IOA Standards of Practice and Code of Ethics
- The Ombuds Blog
- IOA's Modern Ombuds Brochure (PDF)
- Article on Academic Ombuds Field by Tessa Byer (PDF)
- Article on the Usefulness of Organizational Ombuds by Mary Rowe (PDF)
- Article on International Ombudsing by C. McKenna Lang (PDF)
- Article on Changing Organizational Culture by Susan Raines and Tavia Harrison (PDF)
Mediation Resources
- mediate.com
- Website for Association for Conflict Resolution
- Article on Self Determination in Mediation (PDF) by Tessa Byer
- Articleon the Riskin Grid (PDF) by Leonard Riskin
- Articleon Problem Definition in Mediation (PDF) by Leonard Riskin