Facilities Excellence Committee

Facilities Operational Excellence: 10 Core Principles (Shingo Model)

Principle #1: Respect Every Individual (Cultural Enabler)

Examples of Ideal Behaviors Create a development plan for employees including appropriate goals. Involve employees in improving the work done in their areas. Continually provide coaching for problem solving.

Principle #2: Lead with Humility (Cultural Enabler)

Examples of Ideal Behaviors There is consistent, predictable leadership engagement where the work happens. Employees can report issues with confidence in a positive response.

Principle #3: Seek Perfection (Continuous Improvement)

Examples of Ideal Behaviors Create long-term solutions rather than leave temporary fixes in place. Constantly work toward simplifying work.

Principle #4: Structured Problem Solving (Continuous Improvement)

Examples of Ideal Behaviors Follow a structured approach to solving problems. Encourage employees to explore new ideas without fear of failure.

Principle #5: Process Focused (Continuous Improvement)

Examples of Ideal Behaviors When an error occurs, focus on improving the process that created the error. Ensure that all parts, materials, information, and resources are correct and meet specifications before using them in a process.

Principle #6: Quality Assurance (Continuous Improvement)

Examples of Ideal Behaviors Organize places of work so potential problems become immediately visible. Stop work to fix errors before continuing.

Principle #7: Balanced Resources (Continuous Improvement)

Examples of Ideal Behaviors Avoid creating or having more product or services than are necessary to serve customer demand. Ensure the resources that are needed are available when required.

Principle #8: Team Player (Operational Alignment)

Examples of Ideal Behaviors Eliminate any barrier that prevents the flow of ideas, information, decisions, product, etc. Ensure the goals and issues for each day are understood by those who are affected.

Principle #9: Communication (Operational Alignment)

Examples of Ideal Behaviors Clearly communicate the direction and purpose of the organization to all. Set goals that are connected to the organization’s overall goals.

Principle #10: Customer Service (Operational Alignment)

Examples of Ideal Behaviors Work to understand customers’ needs and expectations.

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