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University Facilities Diversity, Equity and Inclusion
DEI Overview
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Facilities Operational Excellence
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Diversity, Equity and Inclusion
DEI Overview
Inclusion
DEI Overview
Committee Members
Survey
Suggestion Box Locations
Facilities Operational Excellence
Corrective Actions
Training
Ombuds
Facilities Operational Excellence: 10 Core Principles (Shingo Model)
Principle #1: Respect Every Individual (Cultural Enabler)
Examples of Ideal Behaviors
Create a development plan for employees including appropriate goals.
Involve employees in improving the work done in their areas.
Continually provide coaching for problem solving.
Principle #2: Lead with Humility (Cultural Enabler)
Examples of Ideal Behaviors
There is consistent, predictable leadership engagement where the work happens.
Employees can report issues with confidence in a positive response.
Principle #3: Seek Perfection (Continuous Improvement)
Examples of Ideal Behaviors
Create long-term solutions rather than leave temporary fixes in place.
Constantly work toward simplifying work.
Principle #4: Structured Problem Solving (Continuous Improvement)
Examples of Ideal Behaviors
Follow a structured approach to solving problems.
Encourage employees to explore new ideas without fear of failure.
Principle #5: Process Focused (Continuous Improvement)
Examples of Ideal Behaviors
When an error occurs, focus on improving the process that created the error.
Ensure that all parts, materials, information, and resources are correct and meet specifications before using them in a process.
Principle #6: Quality Assurance (Continuous Improvement)
Examples of Ideal Behaviors
Organize places of work so potential problems become immediately visible.
Stop work to fix errors before continuing.
Principle #7: Balanced Resources (Continuous Improvement)
Examples of Ideal Behaviors
Avoid creating or having more product or services than are necessary to serve customer demand.
Ensure the resources that are needed are available when required.
Principle #8: Team Player (Operational Alignment)
Examples of Ideal Behaviors
Eliminate any barrier that prevents the flow of ideas, information, decisions, product, etc.
Ensure the goals and issues for each day are understood by those who are affected.
Principle #9: Communication (Operational Alignment)
Examples of Ideal Behaviors
Clearly communicate the direction and purpose of the organization to all.
Set goals that are connected to the organization’s overall goals.
Principle #10: Customer Service (Operational Alignment)
Examples of Ideal Behaviors
Work to understand customers’ needs and expectations.